Drove two hours to get to Luton and having spoken over the phone for part exchange the dealer was eager for us to come over. My own car being nine years newer than the car I wanted to exchange with only because Lexus is a bigger brand than Ford. The moment we got to dealer he walks out and says "this sort of car always has gearbox issues" we tell him it doesn't and he can check the car ofcourse. A second man walks out and says the same thing. Beating in mind they haven't even gotten a close look but made these allegations. At this point I was so angry because I knew my time was wasted. Still looked at the Lexus only for the side mirrors not adjusting as they should for driver to be able to see adequately. And the two dealers come to us saying you have an engine light on. I explain that's true but we've had the car MOT and checked and there is no issue however since it is a modern 2019 make car these issues are common and he can check MOT history. The dealer starts accusing us of all sorts and then reveals that his own car has noisy shocks. At this point we walk to our car and drive off. They basically wanted to reassure us that our newer modern car was faulty and maybe we'd sell to them for pennies before buying their faulty car and then regretting. Awful service, con artists at their best.

I recently bought a car from this dealership, and the experience was fantastic from start to finish! Manny went above and beyond to make the process smooth and stress-free. He was incredibly knowledgeable, patient, and never pushy, which I really appreciated. Manny took the time to answer all my questions and helped me find exactly what I was looking for within my budget. The entire team was friendly and professional, and the service was top-notch. If you're looking for a dealership that genuinely cares about its customers, this is the place. Highly recommend asking for Manny - he’ll make sure you leave happy!

Fantastic car buying experience from car city luton, a wide selection of vehicles to choose from. I drove away in a fantastic Audi A3, highly recommend