Junction 17 Cars Peterborough

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52% Reviews
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85% Recommend
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1,011 reviews from our car dealer reviews community
Leave a review for Junction 17 Cars Peterborough
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1,011 reviews from our car dealer reviews community

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"Poor after sales contact 0 review"
1 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

I purchased a car some 6 weeks ago from Junction 17 in Peterborough as I was going home some 5 miles from the showroom a orange management light took it back and was told to take it back the following Monday as the workshop was closed at weekends. I took it back on that Monday waited while they diagnosed the fault was told to return the following Monday as they had to get a part, I return the following Monday left the car there was was no contact with me I phoned and was told they had not had time to get it in the workshop I finally collected the car the following Friday only to get 5 mile down the road and light came on again. I took it straight back and as the workshop was closed we arranged for me to take it to my local garage. My local garage gave them a list of repairs that were required to make the car roadworthy after another week they desired to carry out the repairs themselves after another week I got the car back being assured the repairs had been completed only for the management light to come back on, I took it straight back and again being a weekend I was told back on the Monday. I took it back to my local garage for an inspection only to find out none of the repair required to make it roadworthy had been carried out then phone the junction 17 suggesting they have the car back, I was told I had to contact a person called Neil in writing was given an email. I contacted this person by email, no reply, sent a second one 4 days later asking for a reply still no reply another 2days later still no reply so a 4th one 2more days later stating I would call-in the showroom on the following Monday which I did only to be told there was no one there that could talk to me. After same time I managed to get a phone number for this Neil person . I phoned him and explained the problem, he said to forward all the reports to him and he would look into it, all relevant paperwork I sent only to be completely ignored again, some 7days later and 4 more emails not an email of acknowledgement. We are coming up to 7 weeks and the car has been on the road twice both time management light came. To date nothing has been done to resolve the problems. I would NOT recommend any contact with this company.

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+7 Found this review helpful

Karl in response to Poor after sales contact 0 review

Mike, could u get in touch with me please? Look for karl taylor from Peterborough on fb. In the same boat mate

Luke Cole from Junction 17 Cars Peterborough in response to Poor after sales contact 0 review

Hello Mike, I'm sorry to hear that you haven't had the best experience with Junction 17. We aim to make sure that whenever someone leaves with one of our cars, they're one hundred percent happy with their purchase. It sounds like your main issue is with the garage that we source our work to, and not the dealership itself. We may have acted as a middle-man for the arrangements for your car, but we have no input in to the work done with your car. Please feel free to contact me personally if you'd like to discuss your review more, because I'd like to make sure that we resolve your issues. Thanks, Luke - Aftersales

"Poor follow-up "
2.4 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

Partner part exchanged her car with Junction 17. She had not recived a V5 for her new car after 2 months so had to apply to DVLA for a new one. Too add to her frustration the car she traded in was not registered properly to the garage/new owner and she's now recieved multiple fines for a car she doesn't own. She has contacted Junction 17 to ask for paperwork to be completed and has received no support from them. Very poor aftercare.

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+4 Found this review helpful

Gary Miller in response to Poor follow-up

Similar experience, sold me a car with no v5 wouldn’t respond to emails in the end had to apply for my own v5 by contacting dvla. After sales is shocking for a “prestige garage”. would avoid

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"Bought a car"
4.8 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

I bought a car from J17 a few months ago and up to now I've had now problems to report. The car was a good price. Helpful.

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+0 Found this review helpful

Luke Cole from Junction 17 Cars Peterborough in response to Bought a car

Hello, Thank you very much for your kind words. It's our aim to make sure that every customer leaves our showroom one hundred percent happy with their car. We look forward to seeing you for your next purchase! Thanks, Luke - Aftersales

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"Value for money "
4.8 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

Honest people. I will recommend them. cheers

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+0 Found this review helpful

Luke Cole from Junction 17 Cars Peterborough in response to Value for money

Hello, Thank you very much for your kind words. It is our aim to make sure that everyone leaves our showroom one hundred percent happy with their purchase. We look forward to seeing you for your next purchase! Thanks, Luke - Aftersales

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"Car has been faultless"
4.5 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

Completely faultless car, couldn't be happier with it. Service was god through out, were always available to help and answer questions. Recommend them to car buyers.

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"Fast "
5 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

The whole transaction went through nice and fast. In the new car within no time. Recommend the guys at J17.

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"Good motor. "
4.8 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

Quality deal all in all. Went nice and swiftly, no issues to report!

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"Good from start "
4.8 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

I rang up J17 about a car and I could tell straight away they were very professional. I went down to view the car and it all checked out. No problems with it as of yet so very happy.

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"My experience"
4.3 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

The salesman was a straight up honest guy who went out of his way to make sure we were happy with the car we were buying. The car so far has been very good. Recommend them.

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"Efficient "
4.8 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

The whole process at J17 was efficient and smooth. My car has been great fun and still enjoying it. Recommend to all.

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+0 Found this review helpful
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Dealership Information

About Junction 17 Cars

Junction 17 Cars is an independent family owned used car retailer with over 50+ years combined experience. Our innovative, fresh approach to the motor trade has led to our rapid expansion with an unrivalled reputation.

You will always find a large number of prestige cars in our stock however, if we don't have exactly what you are looking for, our professional team will work with you to source it.

Our state-of-the-art showroom is located in Yaxley, within the historic city of Peterborough. Convenient for access to London and the Midlands with excellent links to the UK’s road and rail networks.

We stock more than 300 prestige cars and are not tied to any one manufacturer or brand, enabling us to offer completely impartial buying advice. This independent advice also means that you can be assured that we have the freedom to select only the very best quality cars of any marque. We also specialise in Brokerage, enabling customers with unique high-end motor cars to maximize their returns by using our state of the art showroom and facilities unmatched nationwide.

Our commitment to service and the pride we have in our cars means that we operate an open-door policy. We want people to come and enjoy the Junction 17 Cars experience by seeing and feeling our stock for themselves.

Our range of finance options make it easier to afford your ideal car or a fleet of vehicles for your business. The plans are all flexible and we’ll set the payments based on your budget.

If you want a quality car and guaranteed peace of mind then you can be confident in placing your requirements in our hands as all our staff members are fully trained to be specialists in their discipline. So why not contact us today to start your journey of a lifetime in the car of your dreams?

Manufacturers: Sells a variety of makes and models
Independent Dealership founded in 1975

Services available
Car Hire
Car Leasing
Car Repairs
Car Sourcing
Finance
GAP Insurance
Motorbike Sales
New Car Sales
Part Exchange
Sell Your Car
Servicing
Used Car Sales
Van Sales
Warranty
Ratings
1011 reviews4.4 out of 5 stars — Rated Very Good
Excellent
685
Very Good
229
Average
17
Poor
30
Terrible
50

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    Contact Information

    Address

    Junction 17 Cars Peterborough
    1 Kestrel Way
    Peterborough
    PE7 3GP

    Get in touch

    01733 247222
    http://www.junction17cars.co.uk

    Opening times
    Mon 09:00 - 18:00
    Tue 09:00 - 18:00
    Wed 09:00 - 18:00
    Thu 09:00 - 18:00
    Fri 09:00 - 18:00
    Sat 09:00 - 18:00
    Sun 10:30 - 16:30

    Dealership Statistics

    85%
    Would recommend this dealer to family and friends
    52%
    Percent of reviews responded to by this dealer

    Additional Information About Junction 17 Cars Peterborough

    Company Formed: 1975
    Company Registration: XXXXXXXXXX
    Dealer Group: XXXXXXXXXX
    Directors: XXXXXXXXXX
    FCA Ref: XXXXXXXXXX
    FCAStatus: XXXXXXXXXX
    Premises Type: XXXXXXXXXX
    Registered Name: XXXXXXXXXX
    VAT Number: XXXXXXXXXX


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